Our annual rewards competition was a close run thing this year with Joy, Adele and June all giving the winner a run for her money, but I was very proud at our Christmas party to announce that our lovely Linda Hammond had received the most customer reward points throughout 2010.
Not only had she already won several boxes of chocolates and numerous bottles of wine throughout the year for her efforts, but she was also the winner of our annual prize of a Valentines weekend for two in the Lake District. I know the rest of the team weren't at all surprised, as Linda is not only a star with clients but is always willing to lend a hand to her co-workers too.
All our girls work very hard every day. Cleaning isn't the easiest of jobs because you are always balancing getting as much done as possible with making sure its done to a high standard and at the end of some days the team are ready for nothing more than a cup of tea and a sofa!
Feedback is incredibly important to us as it helps us improve but also helps us stay motivated and happy in our work. We encourage all our clients to call, email, text or leave a note to let us know their thoughts. Its often easier to complain than praise nowadays but we are lucky in that our clients take the time to send thank you's throughout the year and are constructive in their feedback also.
Diane @ www.freshlymaid.co.uk
